Limited Lifetime Warranty
BioVivara offers a limited lifetime warranty on all manufactured acrylic vivariums. Our acrylic vivariums are guaranteed to be free of defects in materials or workmanship for the lifetime of the vivarium. This warranty is non-transferable and is only available to the original purchaser.
Under this warranty, BioVivara will repair or replace, at its option, a product that, under normal use, is proven to be defective in materials or craftsmanship.
Acrylic bonding of non-museum grade vivariums is subject to occasional bubbles and crazing in the seams; this is to be expected and is not warranted against. Acrylic vivariums exposed to water are subject to minor expansion or warping; this is to be expected and is not warranted against.
All components resold by BioVivara are covered under their respective manufacturers’ warranty. BioVivara does not warrant any component other than its own manufactured products.
Under no circumstance will BioVivara be held responsible for any damages caused by defective products or for incidental or consequential damages, or for loss incurred from manufacture, sale, use, or misuse of these products.
- Do not use any product that contains ammonia, alcohol, or abrasives such as Windex, Comet, Ajax, Lysol, Vinegar, or other commercial cleaners when cleaning the acrylic surface of your acrylic vivarium. Doing so could cause crazing and/or cause the acrylic to lose clarity. Use only mild soap and water. BioVivara does not warrant against crazing or spider cracks – these are caused by incorrect implementation and/or maintenance.
- Protect your vivarium from chemical fumes, including paint, varnish, etc. Use of such cleaners, or exposure to chemical fumes, will cause the acrylic to gradually lose its clarity. In addition, do not use coarse sponges or pads to clean the vivarium. A soft cloth and water or a polish made specifically for acrylic should be used for cleaning.
- High intensity lighting, such as Metal Halide or fluorescents are often incorrectly installed. This type of lighting should be installed a minimum of 14” above the acrylic vivarium top. Fans should be used to provide sufficient air flow to keep the acrylic vivarium top cool. Failure to follow these recommendations could cause damage to the vivarium not covered by this warranty.
- Do not lift or carry the vivarium by the frame, move it while wet or filled with water or any materials/contents, as this could cause damage to the frame. Always completely empty your vivarium of contents before moving and provide maximum support of base to prevent stress damage.
Upon verification of failure, BioVivara will repair or replace the vivarium, at our option, per the terms of this warranty. To start warranty claim, purchaser must contact BioVivara at firstname.lastname@example.org or call 877-524-5979. Purchaser must provide all requested documentation, such as, but not limited to, photos and description of problem, and/or return of product, freight prepaid by the purchaser, to the address instructed by warranty department and allow BioVivara reasonable time to verify alleged defect by inspection.
BioVivara will not be responsible for any defect determined to be caused from misuse, abuse, modification, alteration, or attempted repair by anyone other than a certified BioVivara technician. By purchasing and/or operating a vivarium from BioVivara you acknowledge and accept the risks of any accidents and/or damage arising from misuse, poor maintenance, incorrect setup/installation, and ongoing usage.
This warranty is BioVivara’s sole warranty and sets forth the customer’s exclusive remedy, with respect to defective products; all other warranties, express or implied, whether of merchantability, fitness for purpose, or otherwise are expressly disclaimed by BioVivara.
Are you ready to create your own naturalistic enclosure? Visit our naturalistic enclosure collection or contact us to talk about your project idea at 877-524-5979 or email@example.com.